2025 iMIS Users Summit

Learn from seasoned iMIS association professionals, authorized iMIS solution providers, and experienced consultants. These experts bring a wealth of knowledge from the nonprofit sector, offering interactive sessions filled with practical insights, real-world problem-solving, and proven solutions. Comprehensive Sessions: iUG takes pride in delivering sessions that go beyond the basics. Discover how to: Solve challenges with practical "how-to" guidance. Implement best practices for maximizing iMIS functionality. Explore creative, beyond out-of-the-box solutions. Achieve a measurable return 
on your iMIS investment. Use iMIS in ways you wouldn’t even think of through case studies from other iMIS user organizations. Stay tuned - more information and programming to come!

 

FULL CONFERENCE (Includes Pre-Conference Training and Entire Conference) Wed, Thurs, Fri:  Price starts at $850  
Includes:
Wednesday - Breakfast, Lunch, Breaks, Training
Thursday - Breakfast, Lunch, Breaks, Networking Event, Conference All Day
Friday: Breakfast, Heavy AM Break, Conference Sessions

CONFERENCE PORTION ONLY (Thurs & Fri):  Price starts at $650
Includes:
Thursday - Breakfast, Lunch, Breaks, Networking Event, Conference All Day
Friday: Breakfast, Heavy AM Break, Conference Sessions

PRE-CONFERENCE TRAINING ONLY (Wed): Price Starts at $375
Includes:
Wednesday - Breakfast, Lunch, Breaks, Training


WANT MEMBER PRICING?

Join the iMIS Users Group for discounted pricing! Contact [email protected] and we will help process your application right away, so you can take advantage of the member pricing. 

CANCELLATION POLICY
All cancellations require a written request and can be sent to [email protected]. In order to receive a refund (minus a $100 administrative fee), all requests must be received on or before April 9, 2025. No-shows and late cancellations forfeit the full registration fee. Cancellation notifications via social media messages or posts are not accepted. If you need to cancel because of illness after this date, you will receive a credit for a future iUG event. This credit is to be used within one year.

 

When
4/23/2025 8:00 AM - 4/25/2025 5:00 PM
Central Daylight Time
Where
New Orleans Marriott 555 Canal Street New Orleans, LA 70130
Registration
Registration is closed.

Program

Wednesday, 23 April 2025

Description
Attending the pre-conference training classes? Come see Del and Michele to pick up your conference credentials.
Time
7:30 AM - 4:00 PM
7:30 AM
Join us for a continental breakfast and fuel your brain to learn more about iMIS.
Time
8:00 AM - 8:55 AM
8:00 AM

Unlock the full potential of Business Objects and Intelligent Query Architect (IQA) to extract the data you need from iMIS with precision. Learn which default Business Objects are legacy and should be avoided, and which are optimized for the best results. This session will also cover critical security considerations for API use, ensuring your queries are both efficient and secure. Gain practical insights and expert guidance to streamline your approach - empowering you to become a true Data Sensei.

Presenter: John Nicoletta, RSM US LP

Track
Technical/Best Practices
Time
9:00 AM - 12:00 PM
Spots available
29
9:00 AM

Billing and dues are essential for most organizations - but what do you need to know before setting them up in iMIS? This session will walk you through available options from configuring products and special pricing, to processing billing and setting up your online join process. You'll also gain a clear understanding of the key differences between iMIS 2017 and iMIS EMS, helping you make informed decisions.

Presenter: Stacey Muellner, Intuitive Business Concepts

Track
Product/Best Practices
Time
9:00 AM - 12:00 PM
Spots available
43
9:00 AM

Get a solid introduction to Business Objects and Expression Builder - essential tools that will make your transition to Intelligent Query Architect (IQA) much smoother. Learn how to simplify data extraction, streamline queries, and enhance reporting for your organization. This session also covers joins in IQA, helping you build more effective and efficient queries. Recommended Skills: Basic understanding of Business Objects and IQA, basic knowledge of iMIS queries and formulas. Some familiarity with SQL concepts is strongly recommended.

Presenter: Elizabeth Noble, CiP, CiA, CiU, Bursting Silver

Track
Technical
Time
9:00 AM - 12:00 PM
Spots available
43
9:00 AM
Time to refuel on caffeine, tea or beverage of choice. Join us with the sponsors/exhibitors for something to drink.
Time
10:15 AM - 10:30 AM
10:15 AM
Refuel time! Empower yourself to learn more this afternoon by fueling that brilliant mind of yours!
Time
12:00 PM - 12:55 PM
12:00 PM

Take a deep dive into iMIS reporting tools in this interactive, hands-on introductory workshop. Learn how to leverage Report Writer+, a powerful tool that enables you to create everything from simple reports with charts and graphs, to complex documents like letters and certificates for your members. This session will provide practical experience with Report Writer+ while introducing key strategies for organizing reports effectively. Discover best practices for folder structures, naming conventions, and report management to streamline your workflow and enhance efficiency. Walk away with the skills and confidence to maximize iMIS reporting tools, helping your organization communicate and operate more effectively.

Presenter: Melissa Mack, CiSE, Intuitive Business Concepts

Track
Product/Technical
Time
1:00 PM - 4:00 PM
Spots available
36
1:00 PM

In this hands-on, interactive workshop, you'll create two different types of events while learning how to leverage email marketing, process automation, and targeted messaging to boost attendee engagement. Whether you're organizing small gatherings or large-scale conferences, this session will equip you with the tools and strategies to effectively communicate, manage, and enhance your events.

Presenter: Ellen Turner, CiA, CiP, CTCA, COWA, CiSE, Bursting Silver

Track
Product
Time
1:00 PM - 4:00 PM
Spots available
37
1:00 PM

Take your Report Writer+ skills to the next level in this hands-on workshop, where you'll learn to create customized documents that enhance your organization's communications. Explore advanced techniques such as using sub-reports, adding images, grouping, and formatting to design reports, letters, certificates, badges, and more with precision and impact. Recommended Skills: Understanding of core Report Writer usage.

Presenters: James Harrison, CiSE, Bursting Silver & Parker Brooks, CiA, Ascension Technology Solutions

Track
Technical
Time
1:00 PM - 4:00 PM
Spots available
43
1:00 PM
Power Break! Give your mind a break, grab a beverage and check out the sponsor tables!
Time
2:15 PM - 2:30 PM
2:15 PM
Need some help getting through a few rough spots you ran across during class? Join your instructors back in your same classrooms and get that one-on-one attention you need to walk away ready to implement what you learned.
Time
4:00 PM - 5:00 PM
4:00 PM

Thursday, 24 April 2025

Description
Attending the conference portion of the event? Come see Del and Michele to pick up your conference credentials. If you attended the pre-conference training yesterday, you will continue using your existing badge.
Time
7:30 AM - 4:00 PM
7:30 AM
Sit down and join us for some food to get you fueled and ready to start your day! Breakfast is the most important meal after all!
Time
8:00 AM - 8:55 AM
8:00 AM

Join us for the opening session of the iMIS User Summit, featuring Michele Morgan, Executive Director of the iMIS Users Group along with, Kristina Drosos, Director of Client Experience, and Andrea Robertson, Director of Product Development at ASI. First we will kick things off and then Kristina and Andrea will share the groundbreaking developments achieved in 2024 and unveil their exciting vision for iMIS and its suite of products in 2025. Discover the key advancements driven by a client-first mindset, designed to enhance the iMIS experience for all users. Learn how these innovations will make iMIS more intuitive, efficient, and impactful for your organization. Don't miss this opportunity to gain valuable insights into the future of iMIS and how it will support your success in the year ahead!

Presenters: Kristina Drosos, & Andrea Robertson, Advanced Solutions International & Michele Morgan, DES, CMP, iMIS Users Group
Time
9:00 AM - 9:55 AM
9:00 AM
Time to refuel! Get a refill of caffeine, tea or your beverage of choice. Be sure to stop by the exhibit tables to see all the amazing products and services available to empower your organization's efficiency and enhance your existing offerings.
Time
9:55 AM - 10:25 AM
9:55 AM

Unlock the full potential of iMIS Committees in this educational session designed for both new and experienced users. Learn how to set up and manage committees effectively, optimize member engagement, and ensure proper documentation of volunteer contributions within your organization. This session will cover best practices for committee operations, including how to leverage committee management to support a nomination process. Discover the power of Dynamic Groups, both within and beyond committees, to streamline nominations and organize non-committee groups such as presenters, communications teams, and more.

Presenter: Ellen Turner, CiA, CiP, CTCA, COWA, CiSE, Bursting Silver
Track
Product/Best Practices
Time
10:30 AM - 11:25 AM
10:30 AM

This session will be a showcase of innovative and creative uses of iMIS Forms! See how iMIS Forms can be used to streamline processes, enhance user experiences, and elevate iMIS implementations. Every attendee will leave inspired and equipped with fresh ideas to push their own iMIS solutions further. Don’t miss this engaging session packed with practical insights, expert guidance, and real-world inspiration to help you optimize your approach!

Presenter: James Harrison, CiSE, Bursting Silver
Track
ALL
Time
10:30 AM - 11:25 AM
10:30 AM

It might be a parlor game to connect actors back to Kevin Bacon, but in your world, the challenge is tracking who knows your major prospect. The iMIS Relationships table is a powerful tool that helps you map and manage connections, ensuring you can leverage networks to strengthen engagement and uncover new opportunities. In this session, we'll explore how to track relationships, identify key affiliations, and go beyond direct connections to find multiple-degree relationships that can help you build the strongest connections possible. Learn real-world strategies to take your relationship tracking to the next level, making your outreach more targeted and effective.

Presenter: Keith Hunter, Armstrong Enterprise Communications
Track
Product
Time
11:30 AM - 12:00 PM
11:30 AM
Join us for a dynamic and interactive session designed to spark creativity and innovation in how you use iMIS. Participants will break into small groups to share ideas, brainstorm solutions, and explore new ways to maximize iMIS capabilities. This collaborative session is your chance to gain fresh perspectives, uncover creative problem-solving strategies, and walk away with actionable insights to enhance your organization’s efficiency and impact. Whether you’re looking to refine existing processes or discover entirely new approaches, this session will inspire continuous improvement and innovation in your iMIS journey.
Track
ALL
Time
11:30 AM - 12:00 PM
11:30 AM

Unlock five proven strategies to attract, engage, and retain members - all in just 30 minutes! This fast-paced, high-impact session delivers practical, actionable tips to strengthen your membership campaigns, enhance engagement, and refine your retention efforts. Walk away with straightforward, effective tactics you can implement immediately to build a stronger, more connected membership base.

Presenter: Beth Arritt, MBA/MKT, CiP, The Arritt Group
Track
Best Practices
Time
11:30 AM - 12:00 PM
11:30 AM
Time
12:00 PM - 12:45 PM
12:00 PM

Take your iMIS reporting skills to the next level! In this session, you'll learn how to create letters, design templates, and integrate dynamic charts and graphs, bringing back the features you loved in Crystal Reports. Discover expert strategies to enhance your reports, ensuring they are both visually compelling and highly effective.

Presenter: Stacey Muellner, Intuitive Business Concepts
Track
Technical
Time
12:50 PM - 1:45 PM
12:50 PM

AI is more than just a tool for generating images or planning vacations - it’s a powerful asset for enhancing productivity and driving organizational success. In this session, explore how others are leveraging both free and paid AI services to streamline workflows, boost efficiency, and create smarter business strategies. Gain practical insights and expert guidance to integrate AI into your daily work and maximize its potential for your organization.

Presenters: Dr. Robert Lane, MBA, Ph.D, CiP, Lane Services, LLC & Michele Morgan, DES, CMP, iMIS Users Group

Track
Best Practices
Time
12:50 PM - 1:45 PM
12:50 PM
Finding Collaborative Solutions for iMIS Success Step into an exclusive networking experience designed to spark valuable connections between some of our collaborative sponsors and attendees. "The Collaborative Solutions Exchange" offers a fast-paced, engaging format where you’ll meet top-tier sponsors eager to collaborate on your project or deliver a solution you never knew you needed. This is your opportunity to:   * Expand Your Network: Connect with industry-leading sponsors who understand your goals and challenges.   * Gain Exclusive Insights: Discover innovative solutions and partnerships tailored to elevate your organization.   * Win Big: Stay until the end for your chance to win fabulous prizes - just for being part of this exciting event! Don’t miss out on this dynamic opportunity to build partnerships and walk away with both inspiration and rewards.
Track
ALL
Time
1:50 PM - 2:45 PM
1:50 PM
Time
2:45 PM - 3:15 PM
2:45 PM

Understanding & Implementing Autopay, ACH & GlobalPay
Implementing AutoPay and ACH payments may seem straightforward, but there are key details that can make or break your success. In this session, you'll gain insider knowledge from a real-world iMIS rollout, learn how to streamline set-up, avoid common pitfalls, and maximize efficiency to save time and money. We’ll also cover the latest updates on payment gateways and processors, ensuring you're equipped with the most up-to-date insights to optimize your approach. Come hear the do's, don'ts, and the things you won't hear till your neck-deep in it!

Presenters: Dr. Robert Lane, MBA, Ph.D, CiP, Lane Services, LLC & Michele Morgan, DES, CMP, iMIS Users Group

Track
ALL
Time
3:20 PM - 4:15 PM
3:20 PM

Protecting your staff and customer access is critical to maintaining your site’s security and data integrity. In this session, you'll learn how to manage access effectively using page settings, dynamic groups, and Intelligent Query Architect (IQA) security settings. Whether you're new to security management or looking to strengthen your approach, this session will provide practical strategies to safeguard your iMIS EMS system. Security is everyone’s responsibility - join us to enhance your expertise and fortify your organization's defenses.

Presenter: Jake Bound, Intuitive Business Concepts
Track
Technical/Best Practices
Time
3:20 PM - 4:15 PM
3:20 PM
Connect, collaborate, and empower your journey at this exclusive, Sponsor-Hosted Networking Event! Engage with industry leaders, discover innovative solutions, and build valuable relationships - all in a dynamic, engaging atmosphere. Don't miss this opportunity to fuel your success and elevate your iMIS experience! Join us on the 41st Floor in the Riverview Ballroom for this event!
Time
5:30 PM - 8:30 PM
5:30 PM

Friday, 25 April 2025

Description
You should be good to go to the first round of breakout sessions and breakfast this morning, but don't forget your badge! You need it to enter today's events, so be sure to grab it from your room or bag and join us to kick off the day's activities.
Time
7:45 AM - 1:30 PM
7:45 AM
Join us to get you fueled and ready to start your day! Breakfast is the most important meal after all!
Time
8:00 AM - 8:55 AM
8:00 AM

Join this session to streamline your dues billing process and enhance your organization's financial stability. Learn how to design efficient, accurate billing systems that not only ensure financial sustainability but also improve member satisfaction. Discover best practices for customizing billing structures to fit your organization's unique needs while minimizing errors and inefficiencies. Ideal for those looking to strengthen financial management and refine their approach to membership billing.

Presenter: John Nicoletta, RSM US LP

Track
Product/Best Practices
Time
9:00 AM - 9:55 AM
9:00 AM

Learn the do’s and don'ts of building Intelligent Query Architects (IQA) to ensure efficiency, security, and seamless integration with third-party products. This session will deliver essential security standards, best practices for making IQAs accessible externally, and how to identify the most effective Business Objects for your needs. Learn how to optimize your IQAs and enhance your results.

Presenter: Ellen Turner, CiA, CiP, CTCA, COWA, CiSE, Bursting Silver
Track
Best Practices
Time
9:00 AM - 9:55 AM
9:00 AM

Struggling to send iMIS communications successfully? If you've ever battled Intelligent Query Architect (IQA) issues, wondered whether to use Recipient or Party, or encountered frustrating errors, this session is for you! Learn the tips and tricks to seamlessly set up follow-up messages - with or without PA or PA+ - while leveraging iMIS Communications effectively.

Presenter: Aaron Milligan, Association Technology Solutions
Track
Product/Best Practices
Time
9:00 AM - 9:55 AM
9:00 AM

Assess, Plan & Evolve Digital transformation isn’t new. Organizations have been evolving since the first computer entered the office. In this session, we’ll take a big-picture look at how to assess your current digital landscape, identify strengths and weaknesses, and develop a strategic roadmap for the future. Gain practical insights and expert guidance to help your organization adapt, optimize, and thrive in an ever-changing digital world.

Presenter: Elizabeth Noble, CiP, CiA, CiU, Bursting Silver
Track
Technical/Best Practices
Time
10:00 AM - 10:50 AM
10:00 AM

Take your Intelligent Query Architect (IQA) skills to the next level with a deep dive into the power of templates for result display. Learn how to format and present data effectively, ensuring clarity, professionalism, and improved usability. Perfect for those looking to refine their data management and reporting capabilities, this session will equip you with the tools to make your IQA queries more impactful and visually polished. Join us to unlock the full potential of templates and make your data work for you!

Presenter: Parker Brooks, CiA, Ascension Technology Solutions, LLC
Track
Product
Time
10:00 AM - 10:50 AM
10:00 AM

Engaging Members with Process Automation & PA+
Discover how to leverage both out-of-the-box iMIS features and Process Automation Plus (PA+) to streamline communication and enhance member engagement. Learn how to automate personalized alerts and notifications, from reminding members to register for events to celebrating birthdays, membership anniversaries, and volunteer contributions - all triggered seamlessly upon login or via email. Explore real-world examples of how organizations are using Process Automation to deliver timely, relevant information to both constituents and staff. (Most ideas will require licensing for Process Automation Plus.)

Presenter: Tina Haglund, CiP, CiA, COWA, CTCA, enSYNC Corporation
Track
ALL
Time
10:00 AM - 10:50 AM
10:00 AM
Grab a beverage and a morning snack to push you through to the end of this event! You're almost there, so grab some caffeine and protein to get you past the finish line of the iMIS Users Summit!
Time
10:50 AM - 11:15 AM
10:50 AM

Explore how iMIS and Higher Logic work together to streamline member engagement, communication, and data management. Learn from best practices for integrating the platforms, using their combined features to create personalized member experiences while leveraging AI features and automation to improve efficiency. Attendees will leave with actionable strategies for using both tools more effectively resulting in enhanced member engagement and increased organizational performance.

Key learning objectives:
-Understand the data that can be shared between Higher Logic and iMIS
-Gain advanced strategies to further demonstrate member value and personalize the member experience - all while creating staff efficiency
-See exactly how other associations have successfully implemented these tactics
-Get a sneak peek into new and forthcoming features, like built-in automation and AI, that power up the way you use your member data and reduce staff redundancies.

Presenter: Devin Timbrook, Higher Logic
Track
Product
Time
11:20 AM - 12:15 PM
11:20 AM

Dive into the fundamentals of event registration with iMIS EMS in this hands-on session. Whether you're new to iMIS or looking to refine your skills, you'll learn how to create, manage, and optimize registrations to fit your organization's needs. Discover key features, customize attendee options, and streamline the registration process for a seamless event experience. Unlock the full potential of iMIS EMS and set your events up for success!

Presenter: Tina Haglund, CiP, CiA, COWA, CTCA, enSYNC Corporation
Track
Product
Time
11:20 AM - 12:15 PM
11:20 AM

In just 30 minutes, discover how to unlock the full potential of your finance dashboards to drive smarter financial decisions. Learn how to customize and enhance dashboard features for deeper data analysis, enabling strategic planning and informed decision-making. Whether you're looking to streamline reporting or transform raw financial data into actionable insights, this session will equip you with the tools to elevate your financial leadership.

Presenter: Angelia Moore, aks solutions
Track
Product
Time
12:20 PM - 12:50 PM
12:20 PM

iMIS Page Builder is a powerful tool for organizations looking to create and manage engaging web pages that connect with members, donors, and stakeholders. With intuitive design features, it allows users to effortlessly build and maintain a dynamic website, ensuring a seamless digital experience. Join this session to explore best practices, customization options, and strategies to enhance your online presence and digital engagement with Page Builder!

Presenter: Jake Robida, CiP, CTCA, RSM US LLP
Track
Product
Time
12:20 PM - 12:50 PM
12:20 PM

With countless tech options designed to simplify your life, how do you choose the right ones? And more importantly, what game-changing tools have you overlooked? In this fast-paced session, discover how your peers are leveraging popular (and lesser-known) apps for note-taking, collaboration, travel planning, and more to boost efficiency. Walk away with practical, time-saving tools that can help you work smarter, reduce stress, and maximize productivity - all in just 30 minutes!

Presenters: James Harrison, CiSE, Bursting Silver & Melissa Mack, CiSE, Intuitive Business Concepts
Track
ALL
Time
12:20 PM - 12:50 PM
12:20 PM
In this power-packed 30-minute session, we’ll tie everything together from the past three days - highlighting the biggest insights, game-changing strategies, and must-implement ideas shared across sessions. Whether it was automation, reporting, security, AI, or engagement strategies, this wrap-up will reinforce key learnings and provide actionable next steps to take back to your organization. Leave feeling empowered, inspired, and ready to optimize your iMIS journey! Plus, we will give away amazing prizes from all of our sponsors and you must be present to win!! Then after the wrap up, go out and enjoy some sun (hopefully) and some of what New Orleans has to offer before heading home.
Time
12:55 PM - 1:30 PM
12:55 PM